Shipping policy

At Thamaris, we want your order to reach you safely and without surprises. This policy explains where we ship, how long delivery takes, and what to do if something goes wrong.

Where we ship

We currently ship to all addresses within Australia, including metro, regional and rural areas. We can also deliver to PO Boxes and parcel lockers. At the moment, we don't ship internationally.

Processing time

Orders are processed within 1-3 business days (Monday to Friday, excluding public holidays). Orders placed on weekends or public holidays are processed the next business day.

Delivery time

Once your order has been processed, estimated delivery times are:

Area	Estimated delivery
Metro areas	7–12 business days
Regional areas	9–15 business days
Remote areas	12–20 business days

These are estimates only. Delivery may take longer during busy periods such as Black Friday, Christmas and the New Year, or because of weather events and carrier delays.

Shipping costs

The exact shipping cost is shown at checkout before you pay.

Tracking your order

Once your order ships, you'll receive an email with a tracking number. You can follow your parcel at any time on our Track Your Order page. Please allow 1–3 business days for tracking information to update after you receive your shipping email.

Orders with multiple items

Orders with more than one product may arrive in separate parcels and on different days, as items can ship from different warehouses. You won't pay any extra shipping for this, and you'll receive tracking details for each parcel.

Customs and import charges

All prices include GST, and you won't have to pay any extra customs fees or import charges when your parcel is delivered.

Please check your address

Please make sure your delivery address is complete and correct before placing your order, including your unit or apartment number. If you notice a mistake, contact us as soon as possible at support@thamaris.com. We'll do our best to update it, but we can't change the address once the order has shipped.

If a parcel is returned to us because of an incorrect or incomplete address, or because it wasn't collected from the post office, we may need to charge for the cost of sending it again.

Delayed, lost or damaged parcels

Delayed: if your order hasn't arrived within the estimated delivery time, please contact us and we'll look into it with the carrier.

Lost: if your parcel is confirmed lost in transit, we'll send a replacement or give you a full refund, at no extra cost to you.

Damaged: if your parcel arrives damaged, please contact us within 7 days of delivery with photos of the item and packaging.

Marked as delivered but not received: please first check with neighbours, your building manager or your local post office, then contact us within 7 days of the delivery date so we can investigate with the carrier.

For more details, see our Refund Policy.