Privacy policy

Last updated: 10 October 2026

At Thamaris, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains what information we collect, how we use and share it, and the choices you have. It applies to our website thamaris.com and any purchases or communications with us.

Who we are

Thamaris is an online store selling fitness, yoga and Pilates equipment to customers in Australia.

Business name: Thamaris
Email: support@thamaris.com

What information we collect

Information you give us

Your name, email address, phone number, and delivery and billing address when you place an order
Your email address when you subscribe to our newsletter
Any information you include when you contact us, such as order details, photos or messages

Payment information
Payments are processed securely by our payment providers, such as Shopify Payments, PayPal, Afterpay. We do not see or store your full card details.

Information collected automatically
When you visit our website, we and our service providers may automatically collect information such as your IP address, browser and device type, pages viewed, how you arrived at our site, and your approximate location. This is collected using cookies and similar technologies (see "Cookies" below).

How we use your information

We use your personal information to:

process, ship and deliver your orders
send order confirmations, shipping updates and tracking information
respond to your questions and handle refund requests
prevent fraud and keep our website secure
improve our website, products and customer experience
send you marketing emails, if you've agreed to receive them

Marketing emails

We'll only send you marketing emails if you've subscribed or otherwise agreed to receive them. Every marketing email includes an unsubscribe link, and you can opt out at any time. You'll still receive emails about your orders, such as confirmations and shipping updates.

Who we share your information with

We never sell your personal information. We only share it with trusted third parties where needed to run our business, including:

Shopify, our e-commerce platform, which hosts our store and stores order data
Payment providers, to process your payments securely
Shipping carriers and fulfilment partners, to deliver your order
Product suppliers, who may ship orders directly to you
Analytics and advertising providers, such as Google and Meta, to understand how our website is used and to show relevant ads
Government or law enforcement authorities, where required by law

Overseas disclosure

Some of the third parties we work with store or process information outside Australia, including in the United States, Canada and China. Where this happens, we take reasonable steps to ensure your information is handled in line with Australian privacy law.

Cookies

Cookies are small files stored on your device that help our website work properly, remember your cart and preferences, and help us understand how visitors use our site. Some cookies are set by third parties for analytics and advertising.

You can manage or disable cookies through your browser settings. Please note that some parts of our website, such as the cart and checkout, may not work properly without cookies.

How we protect your information

We take reasonable steps to protect your personal information from misuse, loss, and unauthorised access or disclosure. Our store runs on Shopify, which uses industry-standard security, and all payments are encrypted. However, no method of transmission over the internet is completely secure.

How long we keep your information

We keep your personal information only for as long as we need it for the purposes described in this policy, including to meet legal, tax and accounting requirements. When it's no longer needed, we securely delete or de-identify it.

Accessing and correcting your information

You can ask us for a copy of the personal information we hold about you, or ask us to correct or delete it, by emailing support@thamaris.com. We'll respond within a reasonable time, usually within 30 days.

Complaints

If you have a concern about how we've handled your personal information, please contact us first at support@thamaris.com and we'll do our best to resolve it. If you're not satisfied with our response, you can contact the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.

Children

Our website is not intended for children under 16, and we do not knowingly collect personal information from children.

Changes to this policy

We may update this Privacy Policy from time to time. The latest version will always be available on this page, with the date of the most recent update shown at the top.